2018 CC Awards Program Winners Announced

Microsoft,Mastercard and Dollar Shave among high achievers to be recognized at the 14thAnnual Customer Contact West: A Frost & Sullivan Executive MindXchange

SANTA CLARA,California,Aug. 3,2018 --Frost & Sullivan's CC Awards Program is excited to recognize world-class companies for their outstanding achievement in distinct areas of customer service. CC Awards high achievers will receive their award on Monday,October 22,2018,at the 14thAnnual Customer Contact West: A Frost & Sullivan Executive MindXchange at the Arizona Biltmore Hotel,Phoenix,Ariz. In addition,The Big Kahuna Award in each category will be announced at the CC Awards & Cocktail Bash.

The CC Awards Program is pleased to announce this year's high achievers in six categories of customer service:

THE ROSIE AWARD - ARTIFICIAL INTELLIGENCE

This category recognizes companies for excellence in artificial intelligence. This includes the use of artificial intelligence to impact customer satisfaction and customer effort scores.

Microsoft

SYSPRO

Optum

Mastercard

Welltok

THE MONEYBALL AWARD - CUSTOMER ENGAGEMENT ANALYTICS

This category recognizes companies for excellence in leveraging analytics to deliver differentiated customer experiences,while driving improvements in operational KPIs for the organization.

Microsoft

Web.com

Mayo Clinic - Mayo Medical Labs

Mastercard

ABB

Welltok

SYSPRO

THE MATRIX AWARD - OMNI-CHANNEL CUSTOMER SERVICE

This category recognizes companies for excellence in omni-channel customer service strategy and implementation. This takes into account current and future customer engagement capabilities in traditional and digital channels.

SYSPRO

Albridge

North Western Mutual

THE SELFIE AWARD - SOCIAL MEDIA CUSTOMER ENGAGEMENT

This category recognizes companies for excellence in social media customer service. This includes internal channels,customer communities and support forums,as well as external channels such as Facebook and other social media sites.

Microsoft

HGS

Hayneedle

AARP

THE SPIDERMAN AWARD - WEB CUSTOMER CARE

This category recognizes companies for excellence in web customer care. This includes web self-service,chat,and integrated customer collaboration and support capabilities.

Web.com

SYSPRO

Dollar Shave Club

THE WORK HARD PLAY HARD AWARD - CULTURE AND TEAM SPIRIT

We asked companies to get creative and submit an innovative 60- to 90-second video highlighting what makes their culture unique and their people so special. Voting starts online now and will conclude with live voting on-site at the 14th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange. Cast your vote today!

Companies in the running for the Work Hard Play Hard Award include:

HGS

24-7 Intouch

Mastercard

Microsoft

Teleperformance

Erie Insurance

Sitel

About The CC Awards Program

The CC Awards Program,made possible through the coordination of the Frost & Sullivan Customer Engagement Digital Transformation practice,Frost & Sullivan Research Insights practice and the Frost & Sullivan Customer Contact Executive MindXchange,honors companies and individual leaders that are shaping the future of customer service. Honored recipients have demonstrated achievement in one or more of five categories: Omni-channel Customer Experience,Artificial Intelligence,Web Customer Care,Social Media Customer Engagement and Customer Engagement Analytics.

Companies are vetted through a rigorous two-stage evaluation process. The initial stage involves the completion of a questionnaire application. Questions posed range from customer engagement capabilities to business outcomes. Entrants are free to apply in one or more categories,provided responses are complete for each section.

Qualifying companies will then progress to the second stage for evaluation by a judging panel consisting of experts from the industry and Frost & Sullivan research analysts.

High achievers will be celebrated and the top-scoring company in each category will be presented with The Big Kahuna award at the 14th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange,taking place October 21-24,at the Arizona Biltmore Hotel,Ariz. For more information about the CC Awards,please go to: https://www.customercontactwest.com/2018/ccawards

About Frost & Sullivan

Frost & Sullivan,the Growth Partnership Company,works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years,we have been developing growth strategies for the global 1000,emerging businesses,the public sector and the investment community. Contact us: Start the discussion

Contact:

Nicole Coons—Marketing Vanguard

T: 908.603.7207

E: nicole.coons@frost.com

http://ww2.frost.com