AliExpress to offer a new free return and refund service in eight countries

AliExpress,a leading global ecommerce marketplace will launch its first free return and refund service.

This will provide consumers with optionstoselect productsfrom most popular categories

Cheer Zhang,the head of Global consumer and market operation states that,"The objective is to improve the shopping experience offered by AliExpress and give consumers more confidence to explorethe platform's wide range of brands and products,as they can get a free return and refund if they are not satisfied."

HANGZHOU,China,Sept. 11,2019 -- AliExpress,aglobal retail online marketplace of the Alibaba Group,today announced that it is upgrading its service to free return and refund for participating categories across eight countries.

Buyers in main areas of eight pilot countries includingRussia,France,Germany,Spain,the UK,the US,Canada and Australia will be first to participate in the new program.

Products participating in the new programrange from consumer electronics,jewelry,shoesto cosmetics products. Under the new policy,customers in the eight countries with an eligible address will see a "free return" sign on the webpage of the eligible products. Customers can request a free return and refund for those products within fifteen days after receiving their order.

According to the return and refund policy,for example,products must be returned in new and unused condition. In addition to products such as mobile phones,underwear,food categories,and customized products,products priced over USD 1,000 will be excluded from this program.

Customers can go to local post officesto returnunwanted productsand expect to receive their refundas fast as3 days. The processing time varies depending on the payment solution they used to buy the product.

Cheer Zhang,as they can get a free return and refund if they are not satisfied."

The new "free return" program is anupgrade from a previously launched "local return" program that had been operating in 7 countries. Under the previous plan,customers had to cover the delivery fee for the return orders. The new program provides free and streamlined service to enable AliExpress consumers to shop with confidence.

About AliExpress:

Launched in 2010,AliExpress (www.aliexpress.com) is a global retail marketplace that enables consumers around the world to buy directly from manufacturers and distributors primarily in China and is dedicated to becoming a platform for worldwide merchants to sell locally and globally. AliExpress operates in multiple languages including English,Russian,Portuguese,Spanish and French.