Bright Pattern Contact Center Deployed by the Leading Real Estate Marketplace in the US

SOUTH SAN FRANCISCO,California,June 11,2020 -- Bright Pattern,a leading provider of AI-powered cloud contact center software for innovative companies,announced today that it was deployed by the leading real estate marketplace in the US to support customers over voice and chat. The company is dedicated to empowering consumers with data and inspiration around the place they call home. The company plans to empower customers in 2020 with a tight integration between its mobile app and the Bright Pattern platform to provide seamless connectivity to live support agents from within the app.

The online real estate company selected Bright Pattern as its cloud contact center provider becauseof Bright Pattern's ability to handle innovative channels like in-app communication (talk,chat,or share documents within the mobile app),enterprise scalability,simple deployment,ease of use,and out-of-box integration with Zendesk CRM.

"Like most companies shifting to work-from-home due to the current COVID-19 pandemic,this enterprise customer needed a cloud solution that would empower their agents to effortlessly work from home with full connection to their mobile application and existing solutions," said Michael McCloskey,CEO at Bright Pattern. "Deploying a virtual contact center can be a hard task,but Bright Pattern helps by providing a platform that connects agents and teams while utilizing AI and automation to reduce contact center expenses and assist remote agents. Bright Pattern is helping enterprises across the globe migrate to the cloud and adopt omnichannel to provide a more effortless experience between multiple channels like in-app and voice. Bright Pattern's omnichannel platform has built-in capabilities for a customer to initiate a live phone conversation or video conversation directly from the self-service mobile app."

Bright Pattern Mobile App Customer Support

Bright Pattern offers in-app customer service,empowering your customers to request live assistance directly from their mobile apps. Customers no longer have to start a call,listen to menu prompts,wait on hold,identify themselves,or explain why they are calling.

Bright Pattern Mobile App Features:

One-click dialingand messaging directly from the mobile app for voice and video escalation

Customer contextcarried from app to other channel (ie. customer data is sent to the live agent so that the customer never has to repeat themselves)

Customer notificationwhen an agent is ready,eliminating hold time

Mobile messenger integrationwith Facebook Messenger,LINE,Telegram,Twitter,Viber,and WeChat

Photo and media sharingwithin the app (ie. a car insurance customer can send an image of a car accident directly through the mobile app when filing a claim)

Two way mobile messagingoffers a convenient way to inform customers about deliveries,purchases,or suspicious activities

Surveyscan be offered at the end of all mobile interactions

In-context reportingover all channels for a comprehensive view

CRM integrationfor data consolidation and ease of use for agents

Bright Pattern Zendesk Integration

The Bright Pattern Zendesk integrationleverages the information contained in your Zendesk CRM with Bright Pattern's omnichannel cloud call center solution to provide an exceptional agent and customer experience.

Benefits of Out-of-the-box Zendesk Integration:

Agent empowerment through unified agent desktop

True omnichannel routing engine

Customizable customer journey

Robust omnichannel analytics

Read more on our Bright Pattern + Zendesk Use Cases:

Give agents instant access to customer data

Focus your attention on priority customer

Effortless handling of calls,chats and SMS in Zendesk

About Bright Pattern

Bright Pattern provides the simplest and most powerful AI-powered contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter,easier,and faster than ever before,Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless,personal,and seamless customer experience across channels like voice,text,email,video,messengers,and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management capability. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern's cloud contact centersolution is used globally in over 26 countries and 12 languages.

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