China Customer Relations Centers, Inc. Announces Second Half and Full Year 2018 Financial Results

TAI'AN,China,April29,2019 -- China Customer Relations Centers,Inc. (NASDAQ: CCRC) ("CCRC" or the "Company"),a leading call center business process outsourcing ("BPO") service provider in China,today announced its financial results for the six and twelve months ended December 31,2018.

Second Half of 2018 Highlights (all comparisons to prior year unless noted)

Revenues increased by 39.0% to a Company record of $75.4 million driven by a continued expansion of business.

Gross profit increased by 38.3% to $18.6 million. Gross margin decreased by 0.1 percentage points to 24.7%.

Operating income decreased by 8.7% to $5.1 million. Operating margin decreased by 3.5 percentage points to 6.8%.

Net income attributable to common shareholders increased by 7.5% to $5.1 million.

EPS attributable to common shareholders was $0.28,compared to $0.26 for the same period of the prior year.

Full Year 2018 Highlights

Revenues increased by 59.0% to $141.4 million driven by continued expansion of business.

Gross profit increased by 66.0% to $38.9 million. Gross margin increased by 1.2 percentage points to 27.5%

Operating income increased by 102.9% to $17.5 million. Operating margin increased by 2.7 percentage points to 12.4%.

Net income attributable to common shareholders increased by 83.4% to $16.1 million.

EPS attributable to common shareholders was $0.88,compared to $0.48 for 2017.

As of December 31,2018,the Company had service capacity of 18,384 seats,compared to 13,992 seats as of December 31,2017.

Mr. Gary Wang,Chairman and Chief Executive Officer of CCRC,commented,"We continue to see strong momentum in our business,highlighted by growth in revenues and net income attributable to common shareholders of 39.0% and 7.5%,respectively,in the second half of 2018,as we continue to add new BPO clients while increasing sales volume at some of our key existing clients. For the full year 2018,Revenues grew by 59.0% to $141.4 million while EPS increased by 83.4% to $0.88. This capped a four-year run of both top- and bottom- line growths where revenues and net income attributable to common shareholders grew at CAGRs of 34.9% and 73.3%,an accomplishment that we are proud of".

Six Months Ended December 31,2018 Financial Results (Unaudited)

For the Six Months Ended December 31,

($ millions,except per share data)

2018

2017

% Change

Revenues

$75.4

$54.2

39.0%

Gross profit

$18.6

$13.5

38.3%

Gross margin

24.7%

24.8%

-0.1 pp

Operating income

$5.1

$5.6

-8.7%

Operating margin

6.8%

10.3%

-3.5 pp

Net income attributable to CCRC

$5.1

$4.7

7.5%

EPS - basic and diluted

$0.28

$0.26

7.5%

Revenues

For the six months ended December 31,revenues increased by $21.2 million,or 39%,to a company record high of $75.4 million from $54.2 million for the same period of the prior year. We continued to see strong demand for our business from existing BPO clients as well as new clients during the six months ended December 31,2018. As of December 31,The Company's service is delivered from call centers located in Provinces of Shandong,Jiangsu,Henan,Guangdong,Yunnan,Hubei,Jiangxi,Hebei,Anhui,Sichuan,the Xinjiang Uygur Autonomous Region,the Guangxi Zhuang Autonomous Region,and Chongqing City,with a total capacity approximately of 18,384 seats which increased by 31.4% from 13,992 seats at the end of 2017.

Cost of revenues

Cost of revenues consists primarily of salaries,payroll taxes and employee benefits costs of our customer service associates and other operations personnel. Cost of revenues also includes direct communications costs,rent expense,information technology costs,and facilities support. Cost of revenues increased by $16.0 million,or 39.3%,to $56.8 million for the six months ended December 31,2018 from $40.8 million for the same period of the prior year. As a percentage of revenues,cost of revenues was 75.3% for the six months ended December 31,compared to 75.2% for the same period of the prior year.

Gross profit and gross margin

Gross profit increased by $5.2 million,or 38.3%,to $18.6 million for the six months ended December 31,2018 from $13.5 million for the same period of the prior year. Gross margin was 24.7% for the six months ended December 31,with no change for the same period of the prior year.

Selling,general and administrative expense

Selling,general and administrative expenses increased by $5.6 million,or 71.5%,to $13.5 million for the six months ended December 31,2018 from $7.9 million for the same period of the prior year. The increase in selling,general and administrative expenses was a result of higher payroll and bonus expenses paid to the administrative and research personnel and the management team. As a percentage of revenues,SG&A increased from 14.6% for the six months ended December 31,2017 to 18.0% for the six months ended December 31,2018. The increase in SG&A percentage was mainly due to improvement in revenue contribution per seat. We anticipate that our administrative expenses,particularly those related to support personnel costs,professional fees,as well as Sarbanes-Oxley compliance,will continue to increase in 2019 due to the continuing expansion of our business.

Operating income and operating margin

Income from operations decreased by $0.5 million,or 8.7%,to $5.1 million for the six months ended December 31,2018 from $5.6 million for the same period of the prior year. The decrease in operating income was mainly due to a significant increase in selling,general and administrative expenses. Operating margin was 6.8% for the six months ended December 31,compared to 10.3% for the same period of the prior year.

Other income

We received government grants,which are discretionary and unpredictable in nature,of $1.1 million during the six months ended December 31,compared to $0.6 million during the same period of the prior year. Government grants as a percentage of net income were 21.9% for the six months ended December 31,compared to 11.8% for the same period of the prior year. Total other income,net of other expenses,increased by $0.9 million,or 295.8%,to $1.2 million for the six months ended December 31,2018 from $0.3 million for the same period of the prior year.

Income before provision for income taxes

Income before provision for income taxes increased by $0.4 million,or 7.1%,to $6.3 million for the six months ended December 31,2018 from $5.9 million for the same period of the prior year. The increase in income before provision for income taxes was mainly due to the increase in other income and partially offset by a slight decrease in income from operations.

Income taxes

Provision for income taxes was $1.1 million for the six months ended December 31,compared to $1.0 million for the same period of the prior year.

Net income and earnings per share

Net income increased by $0.3 million,or 6.3%,to $5.2 million for the six months ended December 31,2018 from $4.9 million for the same period of the prior year. After deducting net income attributable to noncontrolling interest,net income attributable to common shareholders was $5.1 million,or $0.28 per basic and diluted share,for the six months ended December 31,compared to $4.7 million,or $0.26 per basic and diluted share,for the same period of the prior year.

Fiscal Year 2018 Financial Results

For the Twelve Months Ended December 31,except per share data)

2018

2017

% Change

Revenues

$141.4

$89.0

59.0%

Gross profit

$38.9

$23.4

66.0%

Gross margin

27.5%

26.3%

1.2 pp

Operating income

$17.5

$8.6

102.9%

Operating margin

12.4%

9.7%

2.7 pp

Net income attributable to CCRC

$16.1

$8.8

83.4%

EPS - basic and diluted

$0.88

$0.48

83.3%

Revenues

For the year of 2018,revenues increased by $52.5 million,or 59.0%,to $141.4 million from $89 million for 2017. We continued to see strong demand for our business from existing BPO clients as well as new clients during the twelve months ended December 31,2018.

Our Top 5 customers: China Mobile and its provincial subsidiaries; DiDi Chuxing; Taobao; China Merchants Bank Credit Card Center; and,Chongqing subsidiary of China Telecom,accounted for 58% of revenues in 2018,compared to 57% of revenues generated by our top 5 customers in 2017.

Cost of revenues

Cost of revenues increased by $37.0 million,or 56.4%,to $102.6 million for 2018 from $65.6 million for 2017. As a percentage of revenues,cost of revenues was 72.5% for 2018,compared to 73.7% for 2017.

Gross profit and gross margin

Gross profit increased by $15.5 million,or 66.0%,to $38.9 million for 2018 from $23.4 million for 2017. Gross margin increased by 1.2 percentage points to 27.5% for 2018 from 26.3% for 2017.

Selling,general and administrative expenses increased by $6.6 million,or 44.4%,to $21.3 million for 2018 from $14.8 million for 2017. The increase in selling,general and administrative expenses was a result of higher payroll and bonus expenses paid to the administrative and research personnel and the management team. We anticipate that our administrative expenses,will continue to increase in 2019 due to the continuing expansion of our business.

Operating income and operating margin

Income from operations increased by $8.9 million,or 102.9%,to $17.5 million for 2018 from $8.6 million for 2017. The increase in operating income was mainly driven by an increase in gross profit and partially offset by increases in selling,general and administrative expenses. Operating margin was 12.4% for 2018,compared to 9.7% for 2017.

Other income (expenses)

We received government grants,of $1.8 million during 2018,compared to $1.9 million during 2017. Government grants as a percentage of net income were 10.5% for 2018,compared to 20.7% for 2017. Total other income,net of other expenses was $1.7 million for 2018,essentially unchanged from 2017.

Income before provision for income taxes

Income before provision for income taxes increased by $8.9 million,or 85.8%,to $19.3 million for 2018 from $10.4 million for 2017. The increase in income before provision for income taxes was mainly due to the increase in income from operations in 2018.

Income taxes

Provision for income taxes was $3.0 million for 2018,compared to $1.3 million for 2017.

Net income and earnings per share

Net income increased by $7.2 million,or 78.8%,to $16.3 million for 2018 from $9.1 million for 2017. After deducting net income attributable to noncontrolling interest,net income attributable to common shareholders was $16.1 million,or $0.88 per basic and diluted share,for 2018,compared to $8.8 million,or $0.48 per basic and diluted share,for 2017.

Financial Conditions

As of December 31,the Company had cash of $24.4 million,compared to $18.6 million at December 31,2017. Total working capital was $41.1 million as of December 31,compared to $30.0 million at the end of 2017.

Net cash provided by operating activities was $12.1 million for the twelve months ended December 31,compared to $3.0 million for 2017. Net cash used in investing activities was $4.7 million for the twelve months ended December 31,compared to $5.4 million for 2017. Net cash used in financing activities was $0.1 million for the twelve months ended December 31,compared to net cash provided by financing activities of $3.7 million for 2017.

Recent Development

On November 29,the Company announced that the independent committee of the Company's board of directors (the "Board") has retained Duff & Phelps (Duff & Phelps,LLC and Duff & Phelps Securities,LLC) as its financial advisor,Sidley Austin LLP as its international legal counsel,and Maples and Calder (Hong Kong) LLP as its British Virgin Islands legal counsel in connection with its review and evaluation of the preliminary non-binding proposal letter dated November 10,2018 from Mr. Zhili Wang,the Company's founder,chairman of the Board and chief executive officer and Guangzhou Cornerstone Asset Management Co.,Ltd. (together with Mr. Wang,the "Buyer Group"),to acquire all of the outstanding shares of the Company not already owned by the Buyer Group in a going private transaction.

On August 11,The Company held its 2018 Annual Meeting of Stockholders at its headquarters in Tai'An City,Shandong Province. The Company's shareholders: 1) reelected Weixin Wang and Owens Meng as Class II Directors; 2) ratified the appointment of MaloneBailey,LLP as its independent registered public accounting firm for the fiscal year of 2018; and 3) approved the 2018 Share Incentive Plan.

Notice

Rounding amounts and percentages: Certain amounts and percentages included in this press release have been rounded for ease of presentation. Percentage figures included in this press release have not in all cases been calculated on the basis of such rounded figures,but on the basis of such amounts prior to rounding. For this reason,certain percentage amounts in this press release may vary from those obtained by performing the same calculations using the figures in the financial statements. In addition,certain other amounts that appear in this press release may not sum due to rounding.

About China Customer Relations Centers,Inc.

The Company is a leading BPO service provider in China focusing on the complex,voice-based and online-based segments of customer care services,including:

customer relationship management;

technical support;

sales;

customer retention;

marketing surveys; and

research.

The Company's service is currently delivered from call centers located in Provinces of Shandong,with a capacity of approximately 18,384 seats. More information about the Company can be found at: www.ccrc.com.

Forward-Looking Statement

This press release contains forward-looking statements as defined by the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements concerning plans,objectives,goals,strategies,future events or performance,and underlying assumptions and other statements that are other than statements of historical facts. When the Company uses words such as "may," "will," "intend," "should," "believe," "expect," "anticipate," "project," "estimate" or similar expressions that do not relate solely to historical matters,it is making forward-looking statements. Specifically,the Company's statements regarding its: 1) anticipated increase in administrative costs; and 2) continued growth and business outlook,are forward-looking statements.Forward-looking statements are not guarantee of future performance and involve risks and uncertainties that may cause the actual results to differ materially from the Company's expectations discussed in the forward-looking statements. These statements are subject to uncertainties and risks including,but not limited to,the following: the Company's goals and strategies; the Company's future business development; product and service demand and acceptance; changes in technology; economic conditions; the growth of the call center business process outsourcing market in China; reputation and brand; the impact of competition and pricing; government regulations; fluctuations in general economic and business conditions in China and assumptions underlying or related to any of the foregoing and other risks contained in reports filed by the Company with the Securities and Exchange Commission.For these reasons,among others,investors are cautioned not to place undue reliance upon any forward-looking statements in this press release. Additional factors are discussed in the Company's filings with the U.S. Securities and Exchange Commission,which are available for review at www.sec.gov. The Company undertakes no obligation to publicly revise these forward-looking statements to reflect events or circumstances that arise after the date hereof.

For more information,please contact:

Tony Tian,CFA

Weitian Group LLC

Email: ttian@weitianco.com

Phone: +1-732-910-9692

CHINA CUSTOMER RELATIONS CENTERS,INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS

December

31,

December

31,

2018

2017

ASSETS

Cash and cash equivalents

$

24,419,912

$

18,628,365

Accounts receivable,net

30,050,506

23,689,583

Notes receivable - related party

-

968,277

Prepayments

1,835

1,277,149

Prepayment,related party

91,618

-

Due from related parties,net

199,994

219,051

Income taxes recoverable

527,995

-

Other current assets

1,959,923

1,084,929

Total current assets

58,939,783

45,867,354

Equity investments

3,491,653

3,688,676

Property and equipment,net

8,290,460

6,067,338

Deferred tax assets

486,009

313,463

Total non-current assets

12,268,122

10,069,477

Total assets

$

71,207,905

$

55,936,831

LIABILITIES AND EQUITY

Accounts payable

$

610,724

$

495,177

Accounts payable - related parties

162,112

46,661

Accrued liabilities and other payables

5,673,159

4,724,823

Deferred revenue

361,636

607,660

Wages payable

7,082,138

5,565,078

Income taxes payable

364,157

541,321

Short term loans

3,635,623

3,842,371

Total current liabilities

17,889,549

15,823,091

Total liabilities

17,091

Equity

Common shares,$0.001 par value,100,000,000 shares authorized,18,329,600 shares

issued and outstanding as of December 31,2018 and December 31,2017

18,330

18,330

Additional paid-in capital

11,202,396

11,396

Retained earnings

40,065,822

25,292,402

Statutory reserves

3,916,149

2,597,031

Accumulated other comprehensive income (loss)

(2,592,289)

80,868

Total China Customer Relations Centers,Inc. shareholders' equity

52,610,408

39,191,027

Noncontrolling interest

707,948

922,713

Total equity

53,318,356

40,113,740

Total liabilities and equity

$

71,831

CHINA CUSTOMER RELATIONS CENTERS,INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF INCOME AND COMPREHENSIVE INCOME

For The Years Ended December 31,

2018

2017

2016

Revenues,net

$

141,433,641

$

88,971,787

$

72,731,706

Cost of revenues

102,567,896

65,562,563

53,098,552

Gross profit

38,865,745

23,409,224

19,633,154

Operating expenses:

Selling,general & administrative expenses

21,908

14,766,524

11,106

Total operating expenses

21,106

Income from operations

17,535,837

8,642,700

8,551,048

Interest expense

(404,958)

(1,609)

(50,383)

Government grants

1,709,297

1,885,340

801,125

Other income

552,205

175,995

479,387

Other expense

(124,370)

(331,641)

(55,003)

Total other income

1,732,174

1,728,085

1,175,126

Income before provision for income taxes

19,011

10,370,785

9,726,174

Income tax provision

2,966,880

1,255,654

1,448,923

Net income

16,301,131

9,115,131

8,251

Less: net income attributable to noncontrolling interest

208,593

341,672

-

Net income attributable to China Customer Relations Centers,Inc.

$

16,092,538

$

8,773,459

$

8,251

Comprehensive income

Net income

$

16,131

$

9,131

$

8,251

Other comprehensive income (loss)

Foreign currency translation adjustment

(2,741,283)

2,141,796

(1,537,534)

Total Comprehensive income

13,559,848

11,256,927

6,739,717

Less: Comprehensive income attributable to noncontrolling interest

140,467

401,324

-

Comprehensive income attributable to China Customer Relations

Centers,Inc.

$

13,381

$

10,855,603

$

6,717

Earnings per share attributable to China Customer Relations

Centers,Inc.

Basic

$

0.88

$

0.48

$

0.45

Diluted

$

0.88

$

0.48

$

0.45

Weighted average common shares outstanding

Basic

18,600

18,600

Diluted

18,600

CHINA CUSTOMER RELATIONS CENTERS,INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CASH FLOWS

For The Years Ended December 31,

2018

2017

2016

Cash flows from operating activities

Net income

$

16,251

Adjustments to reconcile net income to net cash provided by operating

activities:

Depreciation

2,242

1,852,152

1,542,352

Allowance for doubtful accounts

952,439

429,803

805,870

Loss on disposal of property and equipment

34,166

2,416

-

Deferred income taxes

(196,909)

(230,043)

(84,067)

Changes in assets and liabilities:

Accounts receivable,net

(7,937,804)

(9,269,755)

(5,561,722)

Prepayments

(887,778)

(1,313,830)

(767,516)

Prepayment,related party

(95,244)

-

-

Other current assets

(970,199)

25,925

(63,669)

Accounts payable

147,818

(505,372)

193,639

Accounts payable - related parties

122,630

(88,136)

25,276

Wages payable

1,884,440

2,393,214

277,335

Income taxes recoverable

(548,893)

-

-

Income taxes payable

(153,896)

(386,825)

(67,681)

Deferred revenue

(221,771)

(38,813)

634,644

Accrued liabilities and other payables

1,077,098

1,016,373

454,572

Net cash provided by operating activities

12,142,470

3,002,240

5,666,284

Cash flows from investing activities

Purchase of property and equipment

(4,768,139)

(2,719)

(478,775)

Proceed from disposal of property and equipment

9,197

108

-

Repayment from third parties

-

233,596

-

Loans on third parties

-

-

(563,896)

Repayments fromrelated parties

117,802

-

40,011

Advance to related parties

(105,827)

(7,400)

(18,210)

Payments for equity investments

(1,461)

(3,509,404)

-

Net cash used in investing activities

(4,748,428)

(5,365,819)

(1,020,870)

Cash flows from financing activities

Contribution fromnoncontrolling investor in subsidiary

-

353,581

-

Dividend distributed to noncontrolling investor in subsidiary

(355,232)

-

-

Repayment to related parties

-

(473,914)

-

Borrowings of short term loans

3,891,596

3,780,490

-

Repayment of short term loans

(3,625,448)

-

(1,510,962)

Net cash provided by (used in) financing activities

(89,084)

3,660,157

(1,962)

Effect of exchange rate changes on cash,cash equivalents and

restricted cash

(1,513,411)

884,519

(811,033)

Net change in cash,cash equivalents and restricted cash

5,791,547

2,181,097

2,323,419

Cash,cash equivalents and restricted cash,beginning of the year

18,365

16,447,268

14,123,849

Cash,cash equivalents andrestricted cash,end of the year

$

24,912

$

18,365

$

16,268

Supplemental cash flow information

Interest paid

$

404,958

$

1,609

$

50,383

Income taxes paid

$

3,929,237

$

1,767,983

$

1,558,290

Non-cash investing and financing activities

Transfer from prepayments to property and equipment

$

392,637

$

866,940

$

932,192

Liabilities assumed in connection with purchase of PPE

$

88,112

$

252,317

$

672,715

Property and equipment paid by related party

$

-

$

15,539

$

-

Short term debt reclassified to due to related party

$

-

$

-

$

203,048

Advance to related party settled through service provided

$

-

$

52,215

$

-

Settlement of notes receivable from a third party

$

-

$

328,783

$

-

Operating expenses paid by related party

$

-

$

-

$

107,634

Reconciliation of cash,cash equivalents and restricted cash to the

consolidated balance sheets

Cash and cash equivalents

$

24,365

$

15,947,268

Restricted cash

-

-

500,000

Total cash,cash equivalents and restricted cash

$

24,365

$

16,268

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