Hitachi Elevator has been appraised 'Five-Star Service Quality Award' for four consecutive years

BEIJING,April 18,2019 -- The Fifth China Quality and Integrity Brand Forum,hosted by the China Quality PromotionAssociation,under the aegis of the State Administration for Market Regulation,was held in Beijing on March 14. The forum,themed "share high-quality development cases,spread brand idea of new era",focused on discussing best practices for building strong,high-quality and trustworthy brands,driving brand promotion and transforming China into a country that produces and provides the best of quality products and services in the new circumstance.

Hitachi Elevator receives the Five-Star Service Quality award

The results ofquality and trustworthiness inspection throughout 2018 of China's makers and service providers based onsecret inquiry to their premises as well asits result which announced excellent firms were presented at the forum. Hitachi Elevator was againappraised the Five-Star Service Quality award,making it the only company in China's elevator industry which has been awardedfor four consecutive years.

In 2018,Hitachi Elevator signed contracts forabout 87,000 units,installed more than 73,000 units and had more than 300,000 elevators under warranty across China. With the aim of driving high-quality development ofthe sector,the company adopts an independent intersystem data connection across the entire cycle,from pre-sale services to design,manufacturing,installation and maintenance and after-sale services,through the application of business visualization and industrial robots,as well as information technologies including Internet+ (the Chinese government's drive to stimulate the application of the internet in conventional industries),big data and cloud computing.

Hitachi Elevator has equipped all its factories with enterprise resource planning (ERP) and manufacturing execution systems(MES). In the process of product manufacturing,the company ensures the quality of its elevators through large-scale high-precision smart systems. Each component has its own serial number in the form ofQR code,enabling full traceability and data storage records to ensure product quality across the entire lifecycle.

Meanwhile,through the introduction of Hitachi Group's advanced management methods such as the Internet of Things (IoT) to strengthen investment in automation and intelligent equipment,as well as the optimization of manufacturing processes to achieve excellence in production.The company expects toachieve successful implementation of intelligent manufacturing across the elevator sector.

Once China's elevator market enters a stable period of growth,follow-up services such as repair,maintenance and upgrading can be expected to become new business growth points in the "post-elevator era". Under the current market environment,Hitachi Elevator has transformed from a traditional elevator manufacturer to a service provider in a move to further enhance products and services quality driven by IoT,big data,AI and other new technologies.

Based on Hitachi Group's integration of information technology (IT) and operational technology (OT) systems,Hitachi Elevator took the lead in adoptingwireless remote monitoring system for all elevators in 2013. At present,data for more than 200,000 elevators is available in Hitachi's big data system. Hitachi Elevator cloud service center—ELECLOUD®,collects,analyzes,processes and generates personalized maintenance and upgrade plans for elevators,achieving complete coverage of the entire elevator life cycle supported by more than 1,400 service branches throughout the country.

As China's economy and society has entered what has been termed the "new normal",the importance of quality has become ever more prominent. The last Central Economic Work Conference,the annual state-level meeting which sets the agenda for China's economy,which was held in January 2019,proposed to promote the development of a manufacturing sector focused on best of quality products and services.

As a leader in China's elevator industry,Hitachi Elevator will further promote the development of the elevator manufacturing sector characterized by a pursuit of excellence in quality,deal with the complex social issues related to expected future growth in urban traffic better as well as provide safer,more comfortable and more user-friendly mobile solutions and services. Furthermore,promoting both the in-depth integration of advanced manufacturing industry and modern services sector,and elevator industrial upgrading are aslo our goals.

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