2 IN 5 RETAIL EMPLOYEES PLAN TO LEAVE THE SECTOR AMID LACK OF CAREER PROGRESSION AND TRAINING: SURVEY REPORT

Over 2 in 5 (44%) retail employees plan to leave the sector in the next year,with the top push factor being low salaries (56%).

Half of retail employees (50%) say that their employer has not offered any support in terms of career pathway or progression planning,with 7 in 10 (69%) reporting that they have not attended any training programmes in the last two years.

Over half of retail employees (54%) are concerned about how digitalisation of the sector will affect their jobs,with only 16% of employees being 'very comfortable' with operating retail technologies.

31% retail employees are concerned that there is no proper training on new retail technologies,while 30% are concerned too many new retail technologies are being introduced.

SINGAPORE,Nov. 17,2022 -- Retailers in Singapore are grappling with shortage of manpower,with 9 in 10 retail employees either 'somewhat agreeing' (48%) or 'strongly agreeing' (45%) that there is a manpower shortage. Hence,retailers need to address the concerns of the workforce,with 2 in 5 (44%) retail employees planning to leave the sector in the next year,citing low salaries (56%),dealing with unreasonable customers (52%),and long working hours (46%) as the top push factors. Moreover,50% of retail employees say that their employer has not offered any support in terms of career development,with 7 in 10 employees (69%) reporting that they have not attended any training programmes in the last two years.

2 in 5 retail employees plan to leave the sector amid lack of career progression and training: Survey Report

These are some of the key findings from the recently launched Industry Insights Report 2022 on Retail,which aims to uncover the career outlook of retail employees,including the challenges they face at work and sentiments towards digitalisation in the retail sector. Based on a survey of 200 retail employees in Singapore,and interviews with industry practitioners and experts from NTUC LearningHub,the report also investigates the workplace learning and development (L&D) opportunities,and the priority skills retail employees hope to acquire.

Nearly three-quarter (73%) of retail employees agree that their workplace has digitalised in the past two years. With digitalisation of the retail sector,over half of employees (54%) are concerned about how it will affect their jobs. In fact,only 16% of employees share that they are 'very comfortable' operating retail technologies,with 30% of employees expressing concern over the spate of new technologies introduced at work.

However,36% of employees reveal that their employer has prepared them to a 'very small extent' or 'not at all' for the digitalisation of the retail sector,and 31% of employees are concerned that there is no proper training on new retail technologies.

Despite that,the retail workforce remains optimistic and is motivated to acquire new skills. The top front-end skills that retail employees hope to be trained in are people and relationship management (44%),customer experience management (42%),and problem identification (33%) skills. Additionally,the top back-end skills they would like to pick up are data analytics (39%),customer behaviour analysis (36%),and social media management (32%) skills.

Emphasising on the need for employers to build a future-ready workforce,Tay Ee Learn,Chief Sector Skills Officer at NTUC LearningHub,says,"As retail technologies rapidly evolve and expand,so must the competencies of retail employees. While it is increasingly necessary for retail frontliners to be tech-savvy,it is equally important for the back-end employees to keep pace with the changing demands of the retail sector." He adds,"With the recent implementation of the Progressive Wage Model (PWM) for retail workers,along with various schemes and funding support available,such as training subsidies and mentorship for enterprise transformation including job redesign and training needs analysis,retailers can better prepare for changes in the sector and proactively implement measures that seek to fill the skills gaps by providing training and upskilling opportunities. By encouraging continuous learning,employers can also foster a mindset shift towards adaptability and workplace resilience within the workforce."

To download the Industry Insights 2022 – Retail report,please visit www.ntuclearninghub.com/retail-2022. To find out more about the courses,training,and grants,visit NTUC LearningHub's website at www.ntuclearninghub.com.

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About NTUC LearningHub

NTUC LearningHub is the leading Continuing Education and Training provider in Singapore which aims to transform the lifelong employability of working people. Since our corporatisation in 2004,we have been working with employers and individual learners to provide learning solutions in areas such as Cloud,Infocomm Technology,Healthcare,Employability & Literacy,Business Excellence,Workplace Safety & Health,Security,Human Resources and Foreign Worker Training.

To date,NTUC LearningHub has helped over 26,000 organisations and achieved more than 2.6 million training places across more than 2,900 courses with a pool of about 900 certified trainers. As a Total Learning Solutions provider to organisations,we also forge partnerships to offer a wide range of relevant end-to-end training. Besides in-person training,we also offer instructor-led virtual live classes (VLCs) and asynchronous online learning. The NTUC LearningHub Learning eXperience Platform (LXP) — a one-stop online learning mobile application — offers timely,bite-sized and quality content for learners to upskill anytime and anywhere. Beyond learning,LXP also serves as a platform for jobs and skills development for both workers and companies.

For more information,visit www.ntuclearninghub.com.