KLM's Augmented Reality hand baggage check now available in Messenger

SINGAPORE,Oct. 4,2018 -- As of today,it will be very easy for all KLM passengers in Messenger to see whether their hand baggage is of the correct size. KLM Royal Dutch Airlines is using Augmented Reality (AR) for this new service.

KLM's Augmented Reality hand baggage check now available in Messenger

From now on,the service is widely available for iPhone users (6s or above) in KLM's Messenger. KLM's AR hand baggage check uses a transparent,virtual KLM suitcase that is placed in reality on an actual suitcase to indicate whether the dimensions are appropriate for overhead compartments. This makes it easy for a passenger to check,in the comfort of their home,whether their hand baggage is of the correct size. Earlier this month,the service was launched in the KLM App (iOS).

AR: next step on Messenger

Earlier this year,Messenger announced that it would make AR technology available in closed beta on its platform. KLM is now one of the few companies worldwide to build an experience using AR in Messenger. KLM will continue to develop and improve the service in the future,so that it grows in line with the latest AR technology available.

"By offering the AR hand baggage check in Messenger,KLM is again taking a next step in terms of digital service provision. With this service,passengers can see at a glance whether their hand baggage is the correct size. By offering this service in Messenger,it's now available for every KLM passenger at the airport,en route or at home. We also continue to be pioneers of innovation in our passengers' best interests," said Pieter Groeneveld,senior vice president Digital Air France-KLM.

"We're thrilled that KLM is one of our beta partners. We built this technology in our platform to allow brands to solve problems for their customers. Checking the dimensions of a suitcase before you even set foot in the airport will create a smoother experience for passengers and we are pleased our technology could contribute to making that happen," commented Stefanos Loukakos,Head of Messenger Business.

To try the new experience,go to KLM on Messenger. You can find the AR hand baggage check in the menu under Plan & Book.

* The video below shows how the AR hand baggage check works.

https://youtu.be/uG4QF_pPsvM

KLM on social media

Since 2009,KLM has gained a reputation as pioneer in the field of social media services and campaigns. KLM has over 25M fans and followers on various social media platforms. Through these channels,KLM receives over 180,000 mentions every week,35,000 of which are questions or remarks. These are personally answered by more than 300 service agents,who form the world's largest and dedicated social media team. On WhatsApp,Facebook,Messenger,Twitter,WeChat,and KakaoTalk,KLM offers her customers 24/7 service in nine different languages: Dutch,English,German,Spanish,Portuguese,French,Chinese,Japanese and Korean. During office hours,7 days per week,KLM also offers services in Italian. KLM was the first airline in the world to offer passengers the option of receiving their flight documents and status updates on WhatsApp,Messenger and Twitter. It was also the first Western airline to offer this on the Chinese platform WeChat.

Photo - /20181003/2256184-1